Stop losing users to friction you can't see. My UX audit for SaaS identifies high-impact usability issues and provides a clear roadmap to increase retention and conversion.
Most SaaS products don't lose users because of one big bug — they lose them to a hundred small frictions: a confusing onboarding, an empty dashboard with no next step, a signup form that asks too much too soon. A UX audit is a structured review of your product that surfaces exactly where users hesitate, get confused, or drop off — and, more importantly, what to do about it.
My audits combine heuristic evaluation, a review of your real user flows, and 10+ years of SaaS design experience to separate cosmetic nitpicks from the issues that actually move activation, conversion, and retention. You don't get a vague list of opinions; you get a prioritized set of findings tied to business impact, each with a concrete, actionable recommendation your team can ship.
You've found product-market fit but your onboarding churn is higher than it should be. You need an expert eye to find the leaks.
Your team is shipping fast, but the UX is becoming inconsistent. You need a third-party audit to realign the experience.
You're driving traffic to the app, but sign-ups aren't converting to active users. The friction is in the product UX.
A comprehensive evaluation of your product's usability, accessibility, and conversion paths.
I analyze your product against industry-standard usability principles to find objective friction points.
I look at your Mixpanel/Hotjar data to see where users are actually dropping off in the funnel.
I review UI consistency, accessibility compliance, and design system health across all screens.
We meet to go over the findings and I help your team prioritize the most impactful design fixes.
A typical audit starts with the highest-stakes flow: signup and onboarding. It's common to find new users landing on an empty screen with no obvious first action, a form asking for information that isn't needed yet, and key features buried two or three clicks deeper than they should be. Each of these is a measurable leak in the funnel — and each has a clear fix.
The deliverable is a prioritized report: findings ranked by impact and effort, annotated screenshots of the problem areas, and specific recommendations — from restructuring the first-run experience to simplifying forms and clarifying empty states. Teams typically act on the top handful of items first, because those are the changes most likely to lift activation and reduce early churn.
The ultimate deep dive into your SaaS product's user experience.
Answers to the most frequent questions about the UX audit process and deliverables.
Book an audit callTypically, a full audit takes 7 to 10 business days to complete, depending on the complexity of your product.
Access to your product (dev or staging environment), any existing analytics (Mixpanel, Hotjar, etc.), and a brief overview of your business goals.
This service is for the audit and roadmap. If you need implementation, we can discuss a design retainer or project-based engagement afterward.
Absolutely. Fixing UX issues early is much cheaper than redesigning a mature product with years of technical debt.
I don't just point out "ugly" UI. I use a data-driven approach combined with 10+ years of SaaS design experience to find issues that affect your bottom line.
A focused audit of your core flows typically takes 1–2 weeks, depending on the size of the product and how many journeys we cover. You'll have the prioritized findings and recommendations in hand ready to act on immediately.
A clear, prioritized report: findings ranked by impact and effort, annotated screenshots of the problem areas, and a specific recommendation for each issue. If you'd like, I can also walk your team through it live and help scope the fixes.
Get a professional UX audit that identifies exactly where you're losing money and users.
